Job Posting: Fulfillment Support Associate

To apply, send your resume and cover letter to careers@evergoods.mom with the job title as the subject line.

Position: Fulfillment Support Associate
Location:Belgrade, MT, USA
Employment Type: Hourly, In-Person
Department: Warehouse
Reports To:Warehouse Manager
Pay: $26 an hour
Work Schedule: This is a full-time, in-person position. During peak retail and holiday seasons, employees may be required to work more than 40 hours per week. This position is eligible for overtime pay in accordance with applicable laws.

POSITION OVERVIEW:

The Fulfillment Support Associate plays a key role in ensuring customers receive their orders accurately and on time. This position is responsible for handling all aspects of order fulfillment, returns processing, inventory management, and daily warehouse operations. The ideal candidate is detail-oriented, dependable, and able to work efficiently in a fast-paced environment.

PRIMARY RESPONSIBILITIES

Order Fulfillment

Pick, pack, and ship orders with accuracy and care.
Generate shipping labels and manage order flow using shipping software.
Ensure all packages meet company standards for presentation and protection during transit.
Monitor incoming orders to ensure prompt shipping.

Returns Processing

Receive, inspect, and process returned items according to set procedures and standards.
Evaluate product condition to determine eligibility for restock.
Accurately document returns and communicate discrepancies to the warehouse manager.
Repackage and return items to inventory when applicable.
Responding to customers regarding return refusals.

Quality Control

Inspect products during picking, packing, and returns processing.
Report any quality issues and collaborate with management to set corrective action.

Warehouse Operations

Receive, unload, and organize incoming shipments.
Restock shelves, bins, and packaging materials as needed.
Assist with routine inventory counts.
Maintain a clean, organized, and safe work environment within the warehouse.

Physical Requirements

Ability to stand, walk, and move throughout the warehouse for extended periods.
Ability to lift, carry, and move packages and products up to approximately 50 lbs.
Ability to bend, reach, and perform repetitive tasks associated with order fulfillment and warehouse operations.

EMPLOYEE CONDUCT

At Evergoods, we expect every employee to contribute to a positive work environment through cooperative and professional interactions with colleagues, customers, and vendors. A collaborative and respectful attitude is essential.

EQUAL EMPLOYMENT OPPORTUNITY

Evergoods is an Equal Employment Opportunity employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other factors prohibited by law.